A book once described how a tribe in Brazil trap monkeys. Well, its a trap and its not a trap because the trap does not actually contain a devise that physically restrain the monkey, the monkey is kept trapped by its own greed.
The trap is just a bottle with a nuts inside it, the neck of the bottle is wide enough to allow the monkeys hand through, but once the monkey grab hold of the nuts, the hand becomes a fist, which is too big to come out of the bottle, the monkey being too greedy (or not cleave enough) does not let go of the nuts and escape but stays there trying to pull its clenched fist out.
The above description is not unlike how some consumers behave when responding adverts that offer them cheap flights to some wonderful destination for £2. By the time hidden charges and cost of processing payment by credit card is added to the £2 the flight end up costing the same of even more expensive than the cost of the same flight will full service airline that do not apply hidden charges to their fares.
Low cost airline are not the only industry accused of applying unfair credit and debit card surcharges to their products and services, many other commercial organisations are accused as well. For consumers who feel their are being unfairly charged, a champion has emerged to take on the unfair charges on your behalf, its Which? the consumer organisation.
Which? described some of the charges levied on customers who pay online by debit or credit card for flights and other services as a “murky practice”. Which? is now filling a super-complaint to the OFT (office of fair trading). Consumer organisation have the statutory power to make super-complaints on behalf of consumer when. OFT is expected to investigate and respond to Which? super-complaint withing 90 days. If the OFT agrees with Which? that the organisation accused in the super-complaint have a case to answer, OFT will launch a full investigation which can result in fines or lays asking the concerned companies to make changes to what they charge customers for processing credit and debit cards.